Last updated on Aug 27th 2025

    HUSAIN MUSTAFA SONI believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

    Refund, Cancellation & DOA Replacement Policy

    Email: support@hakeemi.in

    Hours: Mon–Sat, 11:00–19:00 IST

    Last updated: 30-08-2025

    1) Order Cancellations

    • Before dispatch: You may cancel by emailing support@hakeemi.in. If the order has not been handed to the courier, we will cancel it.
    • After dispatch: Cancellations are not possible once the shipment is handed over to the courier.
    • Custom/Assembled PCs & special orders: Non-cancellable once assembly or procurement has started.

    Refunds on approved cancellations (see Section 5) are sent to the original payment method only.

    2) No-Return Policy (non-defective)

    For hygiene, safety, and warranty reasons, we do not accept returns or exchanges for reasons such as “changed mind,” “ordered wrong item,” compatibility, or cosmetic dislike. Please check specifications and compatibility before ordering. If you need help choosing parts, write to us—we’re happy to advise.

    3) DOA (Dead-on-Arrival) — 

    Replacement Only

    If a product is non-functional on arrival, you may request a replacement (no refunds) under these conditions:

    Eligibility window

    • File a DOA request within 3 calendar days of delivery.

    How to file

    1. Email support@hakeemi.in with:
      • Order ID, product name & serial number,
      • Clear photos of the product, serial label, and all accessories,
      • A short video showing the issue (power-on/POST failure, no display, etc.),
      • Photo of the outer shipping box and tamper seal.
    2. We will issue an RMA number and return address. Please do not ship anything without an RMA.

    Shipping back

    • Customer ships the DOA item to us at their cost, safely packed with all box contents, manuals, and accessories. (Keep the original packaging.)
    • We recommend insured, trackable shipping. Risk of loss during return transit remains with the sender.

    Inspection & outcome

    • On receipt, we complete functional checks within 2–5 business days.
    • If confirmed DOA, we will ship a replacement (same model) at our cost.
    • If the exact model is unavailable, we’ll offer an equivalent or better model. If neither is acceptable, we may offer store credit at our discretion.

    When DOA is not applicable

    • Physical damage, liquid damage, burn marks, bent pins, cracked PCB, missing accessories, or tampered serials.
    • Damage from incorrect installation, BIOS settings, overclocking, third-party mods, or unsupported usage.
    • Issues resolvable by driver/firmware update or normal configuration.
    • Products with manufacturer-defined DOA processes (e.g., some monitors, GPUs) where brand policy requires direct replacement through the brand—we’ll guide you to the authorized service center.

    No-fault found

    • If the product passes tests or the fault is outside DOA scope, we’ll return the same unit. Return shipping back to you is chargeable. A reasonable inspection fee may apply for repeated no-fault returns.

    4) Damaged or Tampered Shipment

    • If the outer box is visibly damaged/tampered, refuse delivery and inform us the same day.
    • If discovered after delivery, report within 24 hours with unboxing photos/videos. We will coordinate with the courier and advise the next steps.

    5) Refunds (limited cases)

    We generally do replacement or store credit, not refunds. A refund is issued only when:

    • We cancel an order because an item is permanently out of stock,
    • We can’t provide a suitable replacement for a confirmed DOA,
    • A duplicate payment was made in error before dispatch.

    Timeline: Once approved, refunds are initiated within 3–5 business days from our side. Bank/card/wallet/UPI credit can take 5–7 additional business days as per the payment gateway/bank.

    Method: Refunds are made to the original payment method only.

    Shipping & fees: Original and return shipping charges are non-refundable. (Courier COD/collection fees, if any, are also non-refundable.)

    6) Warranty After DOA Window

    After the 3-day DOA window, issues are handled under the manufacturer warranty. We’ll happily guide you to the authorized service center or help with RMA coordination (turnaround depends on the brand/service center).

    7) Important Notes

    • Keep original packaging for at least 7 days; DOA claims require full box contents.
    • Software, digital licenses, opened thermal paste, custom-cut cables and other consumables are not returnable.
    • GST invoices are issued as provided at checkout; GST details cannot be changed post billing.
    • By placing an order, you agree to this policy and our Terms & Conditions.

    How to Contact

    • Email: support@hakeemi.in